AGE REQUIREMENT
In accordance with the Licensing Act 2003, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. We will only sell to anyone who is 18 years of age or over, as the law requires. By placing an order, you are confirming that you are 18 or over. If you are making a purchase as a gift, then the recipient must also be over 18 years old.
SHIPPING
Offset Brewery aim to ship all orders within three days of receipt of order. Delivery times are generally within 48 hours, but please allow up to 5 days. If you require your order in a shorter time frame, please use our Next Day Delivery facility.
SHIPPING CHARGES
Mainland UK delivery charges are free to a range of listed postcodes and then £5.99 for a case, and FREE delivery for £60 or more, providing these are delivered to the same address at the same time.
All deliveries are handled either by the staff at Redchurch Breery or APC Liquid Specialists who will send you an email when your shipping has been booked.
Our couriers will try to deliver your beer twice and if possible will leave safely or with a neighbour. If this hasn’t been possible, it will be held at the depot for 2 days and then returned to us.
IMPORTANT: If this happens, we will cancel the order and refund you the cost of your purchase minus the cost of the delivery. If it is a free delivery item, we will charge £6 to cover the cost of the delivery.
If an item has been returned and you would like the item to be sent again, we may charge an additional delivery charge.
The cost for Express 24 Hour delivery is £7.99 and is only applicable for the next working day e.g. order Friday for the following Monday. Our shippers do not normally receive or deliver parcels over the weekend or Bank Holidays, although Saturday morning deliveries can be made by special arrangement for an additional fee.
For all addresses outside mainland UK, please call us or drop us an email at steve@offsetbrewery.com and we will provide you with an estimate.
RETURNS
You may cancel your order for any reason whatsoever at any time within 7 working days from the day you receive your order, provided all of the bottles are unopened and intact. To receive a refund, the following conditions must be met:
– Email steve@offsetbrewery.com within 7 days of receipt of order.
– Return all goods unopened and in original condition and wrapping.
– Return delivery charge will be at your expense.
– Offset Brewery will refund charges within 14 days.
REFUNDS
Refunds will be given in accordance with your legal rights. If your product is faulty, damaged or unfit for purpose, please contact us on steve@offsetbrewery.com
AVAILABILITY
If for any reason, we are unable to supply a particular product, we will notify you as soon as possible. Products can be subject to change and may vary from the images shown on the website.
*Please note that due to the nature of microbreweries, it may be necessary to substitute a beer if stocks have run low. If this happens, we will endeavour to replace with a beer from the same brewery and similar style.
BREAKAGES
It is important to us that you receive your order in pristine condition and we assure you we will make every effort to ensure this is the case. However, bottles may, unfortunately, get damaged in transit. Inspect your delivery for breakages and leakages, if it is apparent it has occurred, refuse the delivery and ask the courier to return to our partners, Redchurch Brewery. We will replace your purchase as soon as possible at no extra cost to yourself. Claims for breakages or shortages need to be stated on the courier’s paperwork.
GUARANTEE
Offset Brewery is passionate about brewing and takes great steps to ensure the beers we sell are of the best quality. Offset Brewery guarantees that the beers you receive will have been through our quality control process. However, we would welcome your feedback, comments. We would encourage you to either leave a review by a product or email us on steve@offsetbrewery.com
PAYMENT
Orders must be accompanied by payment, preferably via our website.
PRICES
Transactions are in British Pounds and inclusive of VAT. Delivery charges if applicable are added at the checkout. Whilst we endeavour to keep prices low, we reserve the right to increase prices in the event of supplier increases.
Trading as Offset Brewery LTD
Company Number 13351670
Registered Address 19 Cromwell Road, London, E17 9JN